Remote Support

remote.ostendorf.cloud

Download the client and connect to our self-hosted server in minutes. Follow the steps below to get started.

Download RustDesk Client

Windows .exe installer Download → macOS .dmg package Download → Linux .deb / .AppImage Download →
All platforms & versions → rustdesk.com/download

Configure the Custom Server

  1. Open RustDesk

    Launch RustDesk after installation. You will see your ID and a Password on the main screen. Keep this window open.
    You will need the ID and Password to receive support later.

    RustDesk main window. The left side shows the ID and the one time password of this computer.

  2. Open Settings

    Click the ⋮ menu or gear icon in the top-right corner of the RustDesk window, then select Settings.
    Inside Settings, switch to the Network tab and open ID/Relay server.

    RustDesk settings with the Network tab selected. The first entry is ID/Relay server.

  3. Enter Server Details

    In the ID/Relay server dialog, enter the following server details:
    ID Server: rustdesk.ostendorf.systems
    Relay Server: rustdesk.ostendorf.systems
    Key: dQCyNMENU+AL0caHkiH2cCvVssQS07G3chvyjUaEsMI=

    As an alternative, copy the server settings with the button below and paste them with the clipboard icon in the top-right corner of the dialog.

    Already set up before? If your RustDesk still shows remote.ostendorf.cloud as ID server, change it once to the values above. The key stays the same.

    The ID/Relay server dialog with the fields ID server, Relay server, API server and Key, and a paste icon in its top-right corner.

  4. Apply & Verify

    Click OK and close the settings window. RustDesk will reconnect to the new server automatically. The status indicator on the main screen should turn green. You're connected to the custom server and ready to receive support.

    RustDesk main window with the status Ready and a green dot at the bottom.